I’m new to management
Start with the introductory framework, then choose a section based on the work or question that interests you.
Start with: Principles of Management: Preface
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An introductory map of management practices, leadership, decisions, and organizational operations.
For: Learners at different starting points, including people studying organizations or preparing to coordinate work.
After this page you can: Choose a learning path and use management concepts to analyze a workplace decision or process.
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Part of: Business
Management studies how people coordinate organizational work through planning, organizing, leading, and controlling; managers’ tasks and skills vary with their level and function. The field spans strategic and human resource management as well as behavioral topics such as motivation.
A useful way to study management is to connect concepts to cases, identify the options and people affected by a decision, and consider what results would prompt a plan to change. Open resources offer routes through the basics, leadership, decision-making, and operations; you can begin with the broad map or follow a specific goal. Management also connects to project management, finance, and psychology.
Start with the introductory framework, then choose a section based on the work or question that interests you.
Start with: Principles of Management: Preface
Use this course to revisit how business policy and strategy relate to organizational structure and operating policies.
Start with: Introduction to System Dynamics
Read the overview, then use its questions to examine your options, uncertainty, and who may be affected.
Start with: Overview of Managerial Decision-Making
Planning connects goals to possible actions, while monitoring results can inform the next planning cycle.
Use this course for a modeling route into business policy and strategy.
Plan
A decision to carry out an action to achieve a specific goal.
Control
Monitoring activity against plans and taking corrective action when results deviate.
A team wants to reduce delays in responding to requests. Write one goal, one action, and one result the team could monitor.
Goal: reduce response delays. Action: assign a rotating person to review new requests. Result to monitor: whether requests are answered within the team’s chosen target window.
Compare leadership and management through a group situation: what needs doing, and how will people coordinate?
Continue with this chapter section to study motivation at work.
Leadership
A social influence relationship between people who depend on one another to attain mutual goals.
Manager
A person whose work can involve planning, organizing, directing, and controlling.
A group has a shared deadline but unclear responsibilities. Suggest one leadership action that supports the task and one that supports group coordination.
Task support: clarify the next deliverable and who owns it. Group coordination: invite members to agree on how they will share updates and raise obstacles.
Managerial decisions often involve several options and uncertain outcomes, so it helps to consider both the evidence available and the people affected.
Use this reading to compare ethical principles when examining a choice.
Decision-making
Thinking through possible options and selecting one.
Stakeholder
An individual or group affected by an organization.
A team is choosing between two ways to handle a recurring service delay. List one stakeholder to consider and one question that would help compare the options.
A stakeholder could be the people waiting for the service. Ask which option is more likely to reduce their delay, and what information supports that judgment.
Operations management examines how manufacturing and service work is designed, planned, controlled, and improved.
This reading links monitoring results with revising plans.
Operations management
The design, planning, control, and improvement of manufacturing and service operations.
Continuous improvement
An ongoing effort to improve processes and the goods or services produced.
Choose a routine service process, such as answering requests. Name one step that could be observed and one small change whose effect could be reviewed.
Observe the time between receiving a request and assigning it. Try assigning requests at a set point during the day, then review whether the delay changed.
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Frederick Winslow Taylor · None
A useful starting point for understanding the early scientific-management approach and its influence.
Peter F. Drucker · 1954
A wide-ranging treatment of management that connects business aims, organizational structure, managerial work, and responsibility.
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