MIT OpenCourseWare
Management of Services: Concepts, Design, and Delivery
Art: Gaston, John, (John Gaston merchant ledger) - DPLA -…, 1773 · Public domain
- Instructor
- Prof. Charles H. Fine
- Term
- Fall 2010
- Level
- Graduate
- What's inside
- 1 lecture note · 1 reading · 10 other files · 3 web pages
- Materials open
- MIT OCW
About this course
Source: MIT OpenCourseWare 15.768 Management of Services: Concepts, Design, and Delivery, Fall 2010, Prof. Charles H. Fine — original course page on ocw.mit.edu ↗. License: CC BY-NC-SA 4.0. Study order: none is claimed; materials are grouped by MIT's own sections. Taken from MIT's published course files, downloaded from ocw.mit.edu on September 23, 2026. How RedLectern is built.
Materials are grouped the way MIT organized them. A verified, course-wide order has not been established here.
Before you start
Prerequisites are not listed here. Check MIT's own syllabus for this course.
How this course was organized
What's here, and what isn't
- MIT lists a session calendar for this course, but it could not be verified well enough to build a sequence from it — materials are grouped by section instead.
Not included here
5 items from the source could not be safely included:
- MIT's page format for this item wasn't recognized clearly enough to place it safely. (5 items)
Materials by section
Grouped by section, as MIT organized them. Not sequenced or ordered.
Lecture Notes
- Session 1 · Introduction to service operations Download
- Session 2 · Process design: Order fulfillment Download
- Session 6 · Clockspeed and disruptions Download
- Session 9-10 · Service operations frameworks II & III · Lecture notes (Courtesy of Gabriel R. Bitran. Used with permission.) Download
- Session 19 · Web services, cloud computing and digital media Download
- Session 22 · Supply chain systems: Social responsibility Download
Assignments
Projects
MIT OpenCourseWare, Prof. Charles H. Fine, 15.768 Management of Services: Concepts, Design, and Delivery, Fall 2010.
License: CC BY-NC-SA 4.0 · Edition: Fall 2010 · Open the original course on OCW ↗
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